By combining a cognitive systems engineering approach, existing models for transportation systems analysis, and relevant theory elements of both dynamic control and communication systems and human-machine systems, a conceptual (and ideal) model and an analytical framework for public transportation have been developed. The systems approach applied in the model and the framework includes a hierarchy of functional levels describing five processes in public transportation, i.e. the accessibility, the travel, the transport, the traffic and the motion systems and their dynamic interrelationships. The use of the model and the framework as a tool for design, analysis and evaluation of public transportation solutions has been validated by its application in the Gothenburg context including the technical platform for information and communication - the "KomFram" system. The Gothenburg example shows that the introduction of new information and communication technologies in a transportation process can create new but also challenging possibilities related to both public and private means of transport. The implementation must be carried out with great. Especially the decision-making process will become more distributed and more demanding on the human actors. It is discussed how the user requirements for solutions for transportation of people no longer can be focused only on the users (the passengers), but must take into account all types of actors and actor groups. Transportation of people must be put into a wider context and a holistic view, based on the model and the framework, must be introduced.