The VTI National Transport Library Catalogue

Home shopping - new requirements on logistics and packaging Jönsson, Gunilla ; Johansson, Mats

By: Jönsson, GunillaContributor(s): Johansson, MatsPublication details: Lunds universitet. Tekniska högskolan, 2000; Teknik och samhälle. Trafikplanering, ; Bulletin, Description: nr 187:1, s. 217-27Subject(s): Sweden | Conference | Internet | Trade | Household | Logistics | Delivery | Properties | 11 | 12Online resources: Publikation/Publication Bibl.nr: VTI P1494:187:1Location: Abstract: One important future change in the retail industry is the increased use of home shopping through different media. The customers present new requirements to the retailers. Internet home shopping presents the products to the customer on web pages. No traditional retail activities are required. Products are delivered to the customers' house/apartment or to a customer pick up place. This new way of shopping will affect home delivery logistics, customer service as well as packaging. The requirements we discuss are based on studies of the Tesco Internet Superstore, Sainsbury's "Order & Collect", Safeway's "Collect & Go" and experiences from new Swedish initiatives. Price is often not the main issue. The consumer wants added value. New services such as Customer Purchase Lists can be offered to the customer - a list based on purchase activities during the last month. Other services are laundry services, video rental, bakery products, etc.
Item type: Reports, conferences, monographs
Holdings: VTI P1494:187:1

One important future change in the retail industry is the increased use of home shopping through different media. The customers present new requirements to the retailers. Internet home shopping presents the products to the customer on web pages. No traditional retail activities are required. Products are delivered to the customers' house/apartment or to a customer pick up place. This new way of shopping will affect home delivery logistics, customer service as well as packaging. The requirements we discuss are based on studies of the Tesco Internet Superstore, Sainsbury's "Order & Collect", Safeway's "Collect & Go" and experiences from new Swedish initiatives. Price is often not the main issue. The consumer wants added value. New services such as Customer Purchase Lists can be offered to the customer - a list based on purchase activities during the last month. Other services are laundry services, video rental, bakery products, etc.

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