The VTI National Transport Library Catalogue

Normal view MARC view

Public transportation operating agencies as employers of choice

By: Contributor(s): Publication details: Washington DC Transit Cooperative Research Program, 2004; TCRP report 103, Description: 12 s. + 1 CD-skiva CDISBN:
  • 0309087910
Subject(s): Online resources: Bibl.nr: VTI P4839:103Location: Abstract: The success and overall competitiveness of the public transportation operating agency is directly tied to its human resources - the quality, responsiveness, and commitment of its employees at all levels. At a time of sharply increased demand for its services, the public transportation industry faces serious problems in recruiting, developing, and retaining a skilled workforce. The public transportation industry would like to be positioned as an "employer of choice." Research reveals that public transportation operating agencies have struggled with integrating human resources into strategic business-planning processes. Today, public transportation operating agencies are facing workforce changes that threaten their traditional patterns of recruitment and retention. Some of these are general trends in the society: demographic changes, changes in worker expectations, and changes in education and training. Other challenges are more specific to the public transportation operating agency. The public transportation operating agency is increasingly less attractive as a career choice in part due to its image, work culture, and compensation. Traditional sources of transit recruitment are no longer as productive as they were in the past. Today, operating agencies are also challenged to use technology to recruit and develop their workforce. Although research has been completed on workforce challenges in public transportation, there are still significant gaps. Building on the work that has been completed to date, the Toolkit is designed to provide U.S. public transportation operating agencies with a variety of resources, methods and techniques for workforce recruitment, development, and retention. Watson Wyatt Worldwide prepared this report for TCRP Project F-11. To achieve the project's objective of assembling a toolkit - based on principles, techniques, strategies, and available resources - that can be used to recruit, develop, and retain the public transportation workforce, thereby positioning public transportation agencies as employers of choice, a comprehensive literature review was undertaken to identify factors that positively affect public transportation operating agency workforce recruitment, development, and retention.
Item type: Reports, conferences, monographs
Holdings: VTI P4839:103

The success and overall competitiveness of the public transportation operating agency is directly tied to its human resources - the quality, responsiveness, and commitment of its employees at all levels. At a time of sharply increased demand for its services, the public transportation industry faces serious problems in recruiting, developing, and retaining a skilled workforce. The public transportation industry would like to be positioned as an "employer of choice." Research reveals that public transportation operating agencies have struggled with integrating human resources into strategic business-planning processes. Today, public transportation operating agencies are facing workforce changes that threaten their traditional patterns of recruitment and retention. Some of these are general trends in the society: demographic changes, changes in worker expectations, and changes in education and training. Other challenges are more specific to the public transportation operating agency. The public transportation operating agency is increasingly less attractive as a career choice in part due to its image, work culture, and compensation. Traditional sources of transit recruitment are no longer as productive as they were in the past. Today, operating agencies are also challenged to use technology to recruit and develop their workforce. Although research has been completed on workforce challenges in public transportation, there are still significant gaps. Building on the work that has been completed to date, the Toolkit is designed to provide U.S. public transportation operating agencies with a variety of resources, methods and techniques for workforce recruitment, development, and retention. Watson Wyatt Worldwide prepared this report for TCRP Project F-11. To achieve the project's objective of assembling a toolkit - based on principles, techniques, strategies, and available resources - that can be used to recruit, develop, and retain the public transportation workforce, thereby positioning public transportation agencies as employers of choice, a comprehensive literature review was undertaken to identify factors that positively affect public transportation operating agency workforce recruitment, development, and retention.

Powered by Koha