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Quality system for winter maintenance in Finland Nordström, Anders ; Muhonen, Kari

By: Contributor(s): Language: English Language: French Series: ; topic I-17Publication details: XIth international winter road congress 2002, Sapporo [Japan] / XIe congres international de la viabilite hivernale 2002, Sapporo [Japon]. Paper, 2002Description: 8 sSubject(s): Bibl.nr: VTI 2002.0071Location: Abstract: Public roads in Finland are managed by the Finnish Road Administration. The Finnish Road Administration is gradually opening maintenance work, or regional maintenance contracts, to competition in 2001 to 2004. The three-year regional maintenance contracts include total responsibility and they cover anywhere from 500 to 1500 km of roads. The Finnish Road Administration requires public road maintenance contractors to have a quality plan in which the contractor describes how it assures that the standards specified in the Finnish Road Administration's contract agreements are met. The Finnish Road Administration's role in these quality responsible regional maintenance contracts is to monitor the functionality of the contractor's total quality management system. The outcome of winter maintenance demanded by the Finnish Road Administration is the level of quality and service offered and guaranteed to road users. The Finnish Road Enterprise is a state-owned enterprise that was separated from the Finnish Road Administration beginning January 1, 2001. The Finnish Road Enterprise functions as one of the public road maintenance contractors. In order to meet the requirements of the Finnish Road Administration, the Finnish Road Enterprise has developed an operating system that includes quality, safety and environmental aspects. With this operating system the Finnish Road Enterprise assures its overall capacity to produce quality. With the procedures outlined in the system the Finnish Road Enterprise shows that it controls quality and the procedures and responsibilities which indicate that quality. More detailed descriptions of the capacity to produce quality and quality monitoring reports are presented in contract specific quality plans. During the winter season the Finnish Road Enterprise has access to networked road weather centers that operate 24 hours a day. The main function of a road weather center is to anticipate changes in weather and driving conditions by analyzing information obtained from road weather stations, radar and road weather cameras. The road weather center alerts the regional maintenance contract staff tobegin necessary winter maintenance work. The contract supervisors and the road weather center are in regular contact with each other. The Finnish Road Enterprise provides reports on the quality of winter maintenance while monitoring maintenance procedures, in conjunction with road inspections and by providing deviation reports if the quality standards are not met. Supervisors inspect the road network weekly in winter. Everyone working in the contract monitors the condition of the road network while working and reacts to the situation upon detecting a deficiency. Good total quality management allows the Finnish Road Enterprise to meet the standards and demands of the Finnish Road Administration.
Item type: Reports, conferences, monographs
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Public roads in Finland are managed by the Finnish Road Administration. The Finnish Road Administration is gradually opening maintenance work, or regional maintenance contracts, to competition in 2001 to 2004. The three-year regional maintenance contracts include total responsibility and they cover anywhere from 500 to 1500 km of roads. The Finnish Road Administration requires public road maintenance contractors to have a quality plan in which the contractor describes how it assures that the standards specified in the Finnish Road Administration's contract agreements are met. The Finnish Road Administration's role in these quality responsible regional maintenance contracts is to monitor the functionality of the contractor's total quality management system. The outcome of winter maintenance demanded by the Finnish Road Administration is the level of quality and service offered and guaranteed to road users. The Finnish Road Enterprise is a state-owned enterprise that was separated from the Finnish Road Administration beginning January 1, 2001. The Finnish Road Enterprise functions as one of the public road maintenance contractors. In order to meet the requirements of the Finnish Road Administration, the Finnish Road Enterprise has developed an operating system that includes quality, safety and environmental aspects. With this operating system the Finnish Road Enterprise assures its overall capacity to produce quality. With the procedures outlined in the system the Finnish Road Enterprise shows that it controls quality and the procedures and responsibilities which indicate that quality. More detailed descriptions of the capacity to produce quality and quality monitoring reports are presented in contract specific quality plans. During the winter season the Finnish Road Enterprise has access to networked road weather centers that operate 24 hours a day. The main function of a road weather center is to anticipate changes in weather and driving conditions by analyzing information obtained from road weather stations, radar and road weather cameras. The road weather center alerts the regional maintenance contract staff tobegin necessary winter maintenance work. The contract supervisors and the road weather center are in regular contact with each other. The Finnish Road Enterprise provides reports on the quality of winter maintenance while monitoring maintenance procedures, in conjunction with road inspections and by providing deviation reports if the quality standards are not met. Supervisors inspect the road network weekly in winter. Everyone working in the contract monitors the condition of the road network while working and reacts to the situation upon detecting a deficiency. Good total quality management allows the Finnish Road Enterprise to meet the standards and demands of the Finnish Road Administration.

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