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Winter maintenance shift schedule and labor management Alkoka, Mohamed M ; Beveridge, William S

By: Contributor(s): Language: English Language: French Series: ; topic II-177Publication details: XIth international winter road congress 2002. Sapporo [Japan] / XIe congres international de la viabilite hivernale 2002, Sapporo [Japon]. Paper, 2002Description: 4 sSubject(s): Bibl.nr: VTI 2002.0071Location: Abstract: The evolution of winter maintenance has not been limited to equipment and materials. Shift schedule management can play a significant role in the economics of an operation. Standard practice for winter maintenance operations was to schedule three (3), eight (8) hour shifts per twenty-four (24) hour period to cover any snow and ice emergencies. This practice was subjected to extensive criticism for the periods between storm events. The first change reduced three (3) shifts to two (2) balanced shifts per twenty-four (24) hour period with the two four-hour remaining periods covered by placing staff on-call with a guaranteed minimum time charge and additional overtime premiums, when applicable. Such arrangement eventually lead to the criticisms of overtime payment and the cost of supporting full crews on standby. The standby and on call conditions were that being placed on call caused a minimum three (3) hour payment and where an actual call out occurred, that minimum was paid on top of an overtime premium for all hours worked. The current arrangement of shift hours, and time management is well suited for a specialized operation such as winter maintenance. Added to that the effect of several other factors that will be discussed in details in the full-length paper. The objective of this paper is to document the experience of the Region of Ottawa-Carleton in achieving maximum benefits of shift labour management while working with in the collective agreement.
Item type: Reports, conferences, monographs
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The evolution of winter maintenance has not been limited to equipment and materials. Shift schedule management can play a significant role in the economics of an operation. Standard practice for winter maintenance operations was to schedule three (3), eight (8) hour shifts per twenty-four (24) hour period to cover any snow and ice emergencies. This practice was subjected to extensive criticism for the periods between storm events. The first change reduced three (3) shifts to two (2) balanced shifts per twenty-four (24) hour period with the two four-hour remaining periods covered by placing staff on-call with a guaranteed minimum time charge and additional overtime premiums, when applicable. Such arrangement eventually lead to the criticisms of overtime payment and the cost of supporting full crews on standby. The standby and on call conditions were that being placed on call caused a minimum three (3) hour payment and where an actual call out occurred, that minimum was paid on top of an overtime premium for all hours worked. The current arrangement of shift hours, and time management is well suited for a specialized operation such as winter maintenance. Added to that the effect of several other factors that will be discussed in details in the full-length paper. The objective of this paper is to document the experience of the Region of Ottawa-Carleton in achieving maximum benefits of shift labour management while working with in the collective agreement.

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