APA

Anderson P., Hockensmith K., . (1997). Annual assessment of customer needs and satisfaction. Final research report. Lexington, KY: Kentucky Transportation Center.

Chicago

Anderson Patsy, Hockensmith Kris, . 1997. Annual assessment of customer needs and satisfaction. Final research report. Lexington, KY: Kentucky Transportation Center.

Harvard

Anderson P., Hockensmith K., . (1997). Annual assessment of customer needs and satisfaction. Final research report. Lexington, KY: Kentucky Transportation Center.

MLA

Anderson Patsy, Hockensmith Kris, . Annual assessment of customer needs and satisfaction. Final research report. Lexington, KY: Kentucky Transportation Center. 1997.