Normalvy
MARC-vy
Service Level Definition and Monitoring in an EETS Scenario Ohst, Daniel ; Springer, Johannes ; Jestadt, Thomas
Utgivningsinformation: Bryssel ITS in daily life: 16th world congress and exhibition on intelligent transport systems and services, Stockholm 21-25 September 2009. Paper, 2009Beskrivning: 8 sÄmnen: Bibl.nr: VTI P1835:16 [World]Location: Abstrakt: This paper analyzes the requirements for measuring the service quality for tolling in the interoperability scenario of the European Electronic Toll Service (EETS). Efficient procedures are required to ensure the toll income of the Toll Chargers and check the performance of the Service Providers. As an example, the paper provides an approach for measuring the service quality for a segment-based tolling scheme. This procedure as defined as a comparison of enforcement and charging data in a central database supported by individual spot checks of vehicles.| Omslagsbild | Exemplartyp | Aktuellt bibliotek | Hembibliotek | Avdelning | Hyllplacering | Hyllsignatur | Specificerade material | Volyminfo | URL | Ex.nummer | Status | Kommentarer | Förfallodatum | Streckkod | Exemplarreservationer | Köplats för exemplarreservation | Kurslistor | |
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| Statens väg- och transportforskningsinstitut | Tillgänglig |
This paper analyzes the requirements for measuring the service quality for tolling in the interoperability scenario of the European Electronic Toll Service (EETS). Efficient procedures are required to ensure the toll income of the Toll Chargers and check the performance of the Service Providers. As an example, the paper provides an approach for measuring the service quality for a segment-based tolling scheme. This procedure as defined as a comparison of enforcement and charging data in a central database supported by individual spot checks of vehicles.