Traffic incident management (TIM) is a planned and coordinated program to detect and remove incidentsand restore traffic capacity as safely and quickly as possible. Over time, various tools and strategies havebeen developed and implemented in an effort to improve overall TIM efforts. This report describes taskspecificand cross-cutting issues or challenges commonly encountered by TIM responders in theperformance of their duties, and novel and/or effective strategies for overcoming these issues andchallenges (i.e., best practices). Task-specific challenges may include obtaining accurate informationfrom motorists, accessing the scene, and condemning a spilled load. Cross-cutting challenges mayinclude interagency coordination and communication, technology procurement and deployment, andperformance measurement. The reported tools and strategies for improving TIM range fromsophisticated, high-technology strategies to simple, procedural strategies. Information to support thisinvestigation was obtained through (1) a review of published and electronic information sources and (2)input from TIM personnel in Arizona, California, Florida, Maryland, Michigan, Nevada, New Jersey, NewYork, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Washington representing law enforcement, fireand rescue, emergency medical services, transportation, and towing and recovery agencies. For many ofthe individual tools and strategies, a wide range of effectiveness was reported by locale, challenging theexplicit identification of best practices and suggesting that local conditions related to the nature andextent of operation, maintenance, marketing, etc. have a significant impact on the perceived or measuredsuccess of specific TIM efforts. The National Traffic Incident Management Coalition (NTIMC), incooperation with FHWA, provides a unique forum for not only disseminating the information presentedhere but also for standardizing practices to consistently maximize the effectiveness of TIM efforts.