Usability aspects of eMaintenance solutions Wandt, Karina ; Tretten, Phillip ; Karim, Ramin
Publication details: Luleå Luleå University of Technology. Operation and Maintenance Engineering, 2012Description: 7 sISBN:- 9789174395396
As technological development progresses in society, there are several new possibilities to make the maintenance process in industry more efficient. Today, eMaintenance solutions facilitate data management in maintenance activities; data can easily be integrated and shared between sources in heterogeneous environments. This enables systems used in maintenance, such as Computerized Maintenance Management Systems (CMMS), to base decisions on various data, e.g. data produced in other processes. These systems often fulfil the technical requirements (e.g. data consistency control) required to support activities in the maintenance process (e.g. management, support planning, and assessment), but the human interaction with the systems is still essential to the quality of the work performed. Since many maintenance activities require manual input of data the interaction between user, e.g. technician, and system, e.g. CMMS, has impact on the quality of the data; in order for the data to be right and relevant, the technician may need supporting directives from the CMMS. Hence, the system usability must be considered when assuring the quality of the manually inputted data. The focus of this paper is to investigate CMMS limitation issues due to usability aspects. Furthermore, the paper discusses the role of context awareness within user interfaces managing data obtained through eMaintenance solutions and presents ideas for future research on context awareness in eMaintenance solutions. Data and conclusions have been conducted through literature studies and case studies within the area.