The report begins with an introduction to the last-mile delivery landscape and provides a list of relevant terminology. It highlights the stakeholders involved in last-mile deliveries, including shippers/retailers, logistics service providers, customers/consumers/citizens, and local authorities. The focus then shifts to Light Electric Freight Vehicles (LEFVs), defining what they are and presenting case studies showcasing their operational experiences in the field. The case studies were conducted with a diverse range of companies using LEFVs for their urban last mile deliveries. The report also delves into the development and innovation in the last-mile delivery landscape, analysing media reports and discussing various business models in the sector. A snapshot of the last-mile market development is provided, shedding light on current trends and insights. Sustainability considerations and the impact of innovation are emphasized, stressing that sustainable last-mile delivery goes beyond just reducing CO2 emissions. Environmental and social factors are discussed, including their effect on urban space and the socio-technical approach. A case study of DHL Express is presented, illustrating the application of the Dynamic Capabilities approach and microfoundations for the success of e-cargo bikes in their operations.